VMEDO Privacy Policy

This privacy policy explains how, why we collect volunteers information, our service providers information, and where we share and disclose your information. Your use of and access to the Services of VMEDO app and website is subject to this Privacy Policy and our Terms of Use as defined in both VMEDO mobile app and VMEDO website.

By using the services or by registering us (VMEDO app) your information, you have read, understood and agreed to the policies outlined in this page. We reserve the right to modify, update or change of the terms of this privacy policy at any time at its sole discretion.

Why Privacy policy is required?

It's a practice of being transparent & providing clear information towards service users(app and website) about what is happening with their personal data including gathering of data, usage of data, and storing of data that they are providing you with - knowingly and unknowingly.


User means a person/volunteer who has signed up or requested with "VMEDO" for the use the service.

Partner means the party having sole responsibility for the emergency response service using the VMEDO platform to connect with the User.

Emergency Responder means the person, volunteer or third party who provides the emergency response to the User of app or website & which works on behalf of VMEDO during the medical emergency.

Facility means a facility as in a hospital, blood bank, ambulance, first aid, health tools, and any medical emergency facility to save one's life, to serve during the emergency when requested.

Enabling Cookie

Cookies are the sensitive information that is collected by a cache of the browser on your computer's hard drive. They enable us (VMEDO) to provide better features, to improve UI, to monitor site usage and make subsequent searches faster. If you wish not to store cookies information it can be deleted from your hard drive. By default, most web browsers automatically store cookies, but you can change your browser settings to prevent that.

And all the information that is stored by cookies is for our use only - we do not disclose or share this information with any third parties.

Privacy of minors

VMEDO cares about the safety of children and it doesn't allow to register the children below the age 18 with the app or provide personal data unless the registration is done by their parents / guardians who take responsibility for the use of the service.

Purposes to Process Your Personal Information

When you visit our (VMEDO) Website OR VMEDO App, we process your technical data such as your IP-address, device id, information about the device manufacturer, model, visited web pages, the duration of a visit / session, operating system of your device and the browser that you are using to enable us to deliver the better functionalities.

In addition, in certain instances the browser and the App may use your geo-location to deliver the functionalities of the app when requested and to resolve any technical difficulties and to improve the accessibility of the Website and / or the App.

And the technical date that is gathered is used resolve technical difficulties, and to provide you with the most up to date version of the App and to improve the function of the App.

When you register as a User, we will collect your name, mobile number, email address, weight, blood group, address and your geo-location at the time of registration.

We will use your phone number to send otp, blood request messages and to communicate with you in response to your inquiries, and any service-related announcements. And your Email details to send you the newsletter and other service related mails. We will use your registration information to create and manage your VMEDO account. We may deactivate your account if we suspect that you use our App to commit fraudulent or illegal acts or if you violate our terms of use.

Contact List. If you choose to share your mobile device contacts or address book with VMEDO , we will store your contacts or address book information, including the phone numbers and names of your contacts, to enable you to invite your contacts to VMEDO, find blood donors in your contact and for better user experience.

Device, Technical and Usage Information. When you access VMEDO, we collect information about your mobile device or computer system, including MAC address, IP address and mobile device ID. We also generate usage statistics about your interactions with VMEDO. This information is typically collected through the use of server log files or web log files, mobile device software development kits and tracking technologies like browser cookies to analyze certain types of technical information. Some of the cookies VMEDO places on your computer are linked to your user ID number. When you respond to communications we send you, we may use automated technology to understand how you interact with the communications. You can usually remove or reject browser cookies through the settings on your browser or device. At this time we do not recognize automated browser signals regarding tracking mechanisms, which may include (do not track) instructions.

Precise Geo-Location and Location History. When you use VMEDO you may choose to share with us precise geo-location information using iOS and Android location services. These services may use a combination of GPS, WiFi, Cellular, Bluetooth, and IP address to detect and triangulate your location. You can stop the sharing of location information at any time by changing the preferences on your device. All geo-location data which you share with us will be deleted within 30 days of collection, subject to our legal obligations.

Health-Related Information. Through your use of VMEDO, you may choose to submit personal information about yourself, such as Height, Weight, BMI, pedometer, water intake and other Medical information, pre-existing conditions, symptoms and reports for better understanding of user and to personalize the experience as per user data.

Enhancing Your VMEDO Experience

When you use the VMEDO App through your mobile device, with your consent, we will track your geo-location information, on a real time basis to view the Emergency Responders in your area and to send emergency responder on request.

We may also use this real-time geo-location information for emergency responder support, technical, or business issues and enhance the user experience of the app. If you contact VMEDO customer service while on an emergency response request, and it is necessary to use your real-time geo-location details to serve you better. Further, you can turn the geo-location tracking off at the device level, also temporarily.

In addition, your choice to use some of the features of the App during the emergency response, for example, you can provide your Trusted Contacts details that allow you to share your geo-location information with those persons with whom you choose to share such information during emergency.

If you are travelling in a Vehicle provided by the Emergency Responder, we will collect the vehicle geo-location information and other necessary details to ensure safe emergency response.

When you request emergency response via your use of the App, we provide your name, contact number and your geo location details to the Emergency Responder / Partner to contact and find you during emergency.

During that time only with your consent, we will send you the notifications to your mobile app to let you know about the Emergency responder and other necessary details. If you do not want to receive any notifications you can always turn off the notifications by changing your settings via the settings page of VMEDO mobile app.

Use of pixels

These are mainly used to track the emails and the content that we send, to understand the analytics of the email and to provide the best content in an interesting way and to check the sent emails in text or HTML form at receiver's side.

Profile Photo

If you choose to upload a photo to your VMEDO account, your photo will be viewable only by you in both app and the website. You may remove or replace your photo at any time by logging into your account on the App.


VMEDO may use your personal details to send you general updates about services, marketing and promotions.

Administrating Job / Partner / Responder Applications

10. Administrating Job / Partner / Responder Applications If you wish to apply for a job, partner or a responder on our Website, we will collect personal information such as your name, email address, phone number and your resume and other information mainly to process your application, and to determine your qualifications for the position / opportunity for which you have applied and to contact you.

Adding Emergency Contacts & Social sharing

You can add up to 5 friends to VMEDO emergency Contacts to notify them during your emergency and if you choose to inform your friends about VMEDO services log into your preferred social network and can share it. And we do not store your friend's and your shared data.

Administrating Blogs & Forums

VMEDO may offer publicly accessible blogs and forums. We will use your personal data such as your name, email address, phone number, and the messages or content you choose to post to administrate and provide you with these services. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Our Disclosure of Your Information

We may employ our service providers and individuals/volunteers to facilitate the Service on our behalf, to process your services, payment, provide customer support, provide geo-location information to our Emergency Responders/volunteers when required.

VMEDO will disclose your personal data only when it legally required, to process defence of legal claims or in the event of an emergency pertaining to your / others health and / or safety.

Your Rights

As a user, you have the right to take information regarding your personal account, including information that you've provided to us and information regarding each emergency response & services of the app. You may ask for the correction / updating of your personal data at any time by contacting our customer service.

Security to protect your information and data retention

Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

In the circumstances set out in this policy where VMEDO passes your information to a third party, we will ensure that appropriate technical and organizational security measures are taken to secure processing of your data. This does not apply where we need to pass your information to a third party by law & we will retain it for some duration long as the law requires.

However, sometime we cannot guarantee the security of our database, while being transmitted to us over the Internet. Any transmission of information by you to VMEDO is at your own risk. We recommend that you do not disclose your account details to anyone.

Changes in This Privacy Policy

We may update this privacy policy periodically based on our information practices without prior notice to you. If we make any changes we will endeavour to notify by means of a notice on the Website prior to the change becoming effective. We may or may not notify you by email. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Details

If you have questions about our Privacy Policy, please contact us at contact@vmedo.com. And if we decide to change our Privacy Policy, we will notify those changes on this page about the information that we collect and its use.