information, our service providers information, and where we share and disclose
your information. Your use of and access to the Services of VMEDO app and
both VMEDO mobile app and VMEDO website.
By using the services or by registering us (VMEDO app) your
information, you have read, understood and agreed to the policies outlined in
this page. We reserve the right to modify, update or change of the terms of this
It's a practice of being transparent & providing clear
information towards service users(app and website) about what is happening with
their personal data including gathering of data, usage of data, and storing of
data that they are providing you with - knowingly and unknowingly.
User means a person/volunteer who has signed up or requested
with "VMEDO" for the use the service.
Partner means the party having sole responsibility for the
emergency response service using the VMEDO platform to connect with the User.
Emergency Responder means the person, volunteer or third party
who provides the emergency response to the User of app or website & which
works on behalf of VMEDO during the medical emergency.
Facility means a facility as in a hospital, blood bank,
ambulance, first aid, health tools, and any medical emergency facility to save
one's life, to serve during the emergency when requested.
Cookies are the sensitive
information that is collected by a cache of the browser on your computer's hard
drive. They enable us (VMEDO) to provide better features, to improve UI, to
monitor site usage and make subsequent searches faster. If you wish not to store
cookies information it can be deleted from your hard drive. By default, most web
browsers automatically store cookies, but you can change your browser settings
to prevent that.
And all the information that is
stored by cookies is for our use only - we do not disclose or share this
information with any third parties.
Privacy of minors
VMEDO cares about the safety of
children and it doesn't allow to register the children below the age 18 with the
app or provide personal data unless the registration is done by their parents /
guardians who take responsibility for the use of the service.
Purposes to Process Your Personal Information
When you visit our (VMEDO) Website
OR VMEDO App, we process your technical data such as your IP-address, device id,
information about the device manufacturer, model, visited web pages, the
duration of a visit / session, operating system of your device and the browser
that you are using to enable us to deliver the better functionalities.
In addition, in certain instances
the browser and the App may use your geo-location to deliver the functionalities
of the app when requested and to resolve any technical difficulties and to
improve the accessibility of the Website and / or the App.
And the technical date that is
gathered is used resolve technical difficulties, and to provide you with the
most up to date version of the App and to improve the function of the App.
When you register as a User, we will
collect your name, mobile number, email address, weight, blood group, address
and your geo-location at the time of registration.
We will use your phone number to
send otp, blood request messages and to communicate with you in response to your
inquiries, and any service-related announcements. And your Email details to send
you the newsletter and other service related mails. We will use your
registration information to create and manage your VMEDO account. We may
deactivate your account if we suspect that you use our App to commit fraudulent
Contact List. If you choose to
share your mobile device contacts or address book with VMEDO , we will store
your contacts or address book information, including the phone numbers and names
of your contacts, to enable you to invite your contacts to VMEDO, find blood
donors in your contact and for better user experience.
Device, Technical and Usage
Information. When you access VMEDO, we collect information about your mobile
device or computer system, including MAC address, IP address and mobile device
ID. We also generate usage statistics about your interactions with VMEDO. This
information is typically collected through the use of server log files or web
log files, mobile device software development kits and tracking technologies
like browser cookies to analyze certain types of technical information. Some of
the cookies VMEDO places on your computer are linked to your user ID number.
When you respond to communications we send you, we may use automated technology
to understand how you interact with the communications. You can usually remove
or reject browser cookies through the settings on your browser or device. At
this time we do not recognize automated browser signals regarding tracking
mechanisms, which may include (do not track) instructions.
Precise Geo-Location and Location
History. When you use VMEDO you may choose to share with us precise geo-location
information using iOS and Android location services. These services may use a
combination of GPS, WiFi, Cellular, Bluetooth, and IP address to detect and
triangulate your location. You can stop the sharing of location information at
any time by changing the preferences on your device. All geo-location data which
you share with us will be deleted within 30 days of collection, subject to our
Through your use of VMEDO, you may choose to submit personal information about
yourself, such as Height, Weight, BMI, pedometer, water intake and other Medical
information, pre-existing conditions, symptoms and reports for better
understanding of user and to personalize the experience as per user data.
Enhancing Your VMEDO Experience
When you use the VMEDO App through
your mobile device, with your consent, we will track your geo-location
information, on a real time basis to view the Emergency Responders in your area
and to send emergency responder on request.
We may also use this real-time
geo-location information for emergency responder support, technical, or business
issues and enhance the user experience of the app. If you contact VMEDO customer
service while on an emergency response request, and it is necessary to use your
real-time geo-location details to serve you better. Further, you can turn the
geo-location tracking off at the device level, also temporarily.
In addition, your choice to use some
of the features of the App during the emergency response, for example, you can
provide your Trusted Contacts details that allow you to share your geo-location
information with those persons with whom you choose to share such information
If you are travelling in a Vehicle
provided by the Emergency Responder, we will collect the vehicle geo-location
information and other necessary details to ensure safe emergency response.
When you request emergency response
via your use of the App, we provide your name, contact number and your geo
location details to the Emergency Responder / Partner to contact and find you
During that time only with your
consent, we will send you the notifications to your mobile app to let you know
about the Emergency responder and other necessary details. If you do not want to
receive any notifications you can always turn off the notifications by changing
your settings via the settings page of VMEDO mobile app.
Use of pixels
These are mainly used to track the
emails and the content that we send, to understand the analytics of the email
and to provide the best content in an interesting way and to check the sent
emails in text or HTML form at receiver's side.
If you choose to upload a photo to
your VMEDO account, your photo will be viewable only by you in both app and the
website. You may remove or replace your photo at any time by logging into your
account on the App.
VMEDO may use your personal details
to send you general updates about services, marketing and promotions.
Administrating Job / Partner / Responder Applications
10. Administrating Job / Partner /
If you wish to apply for a job, partner or a responder on our Website, we will
collect personal information such as your name, email address, phone number and
your resume and other information mainly to process your application, and to
determine your qualifications for the position / opportunity for which you have
applied and to contact you.
Adding Emergency Contacts & Social sharing
You can add up to 5 friends to VMEDO
emergency Contacts to notify them during your emergency and if you choose to
inform your friends about VMEDO services log into your preferred social network
and can share it. And we do not store your friend's and your shared data.
Administrating Blogs & Forums
VMEDO may offer publicly accessible
blogs and forums. We will use your personal data such as your name, email
address, phone number, and the messages or content you choose to post to
administrate and provide you with these services. You should be aware that any
information you provide in these areas may be read, collected, and used by
others who access them.
Our Disclosure of Your Information
We may employ our service providers
and individuals/volunteers to facilitate the Service on our behalf, to process
your services, payment, provide customer support, provide geo-location
information to our Emergency Responders/volunteers when required.
VMEDO will disclose your personal
data only when it legally required, to process defence of legal claims or in the
event of an emergency pertaining to your / others health and / or safety.
As a user, you have the right to
take information regarding your personal account, including information that
you've provided to us and information regarding each emergency response &
services of the app. You may ask for the correction / updating of your personal
data at any time by contacting our customer service.
Security to protect your information and data retention
Our security procedures mean that we
may request proof of identity before we are able to disclose sensitive
information to you.
In the circumstances set out in this
policy where VMEDO passes your information to a third party, we will ensure that
appropriate technical and organizational security measures are taken to secure
processing of your data. This does not apply where we need to pass your
information to a third party by law & we will retain it for some duration
long as the law requires.
However, sometime we cannot
guarantee the security of our database, while being transmitted to us over the
Internet. Any transmission of information by you to VMEDO is at your own risk.
We recommend that you do not disclose your account details to anyone.
periodically based on our information practices without prior notice to you. If
we make any changes we will endeavour to notify by means of a notice on the
Website prior to the change becoming effective. We may or may not notify you by
email. We encourage you to periodically review this page for the latest
information on our privacy practices.
If you have questions about our
firstname.lastname@example.org. And if we decide to change our
that we collect and its use.